FAQ

 

What type of services do you provide?

We provide prosthetics (artificial limbs), orthotics (orthopedic braces), pediatric cranial helmets, spinal orthoses, diabetic footwear, and post mastectomy care.What is an orthotic device?

An orthosis is a brace that is made to help an injured or non-functioning body part to function properly once again.


What is a prosthesis?

A prosthesis is an artificial limb fabricated for an individual to replace a missing limb. A properly fitted prosthesis offers the amputee mobility and freedom needed to continue a normal, active and productive life.


Will my insurance cover orthotic/prosthetic treatment?

Our clinic is contracted with every major insurance provider in the state of Minnesota, including Medicare and Medicaid; however each insurance policy is unique. Tandem's knowledgeable billing staff is very willing to help answer those questions based upon the individual need.


What can you do to ensure prompt processing of claims by your insurance provider?

When you arrive for your appointment, be prepared to have your current insurance card(s), a photo ID and a prescription. Contacting your insurance company before your appointment, to see if prior approval is needed, can be very helpful and save time. We try to eliminate as much of the confusion and paperwork as we can for our clients.


Do you take payments if my insurance does not cover my device?

Our office is very willing to work with our clients to arrange payment plans.


Why should I choose to be seen at an ABC accredited facility?

Accredited facilities are recognized as the finest in the profession, but more importantly we are dedicated in providing the best care possible.


Do I need to schedule an appointment?

In order to better serve you, scheduling an appointment is strongly encouraged.


Do I need a prescription to make an appointment?

A physician's prescription is preferred, but not required for evaluation. Our practitioners will assess your individual situation, answer your questions and a prescription can be requested from your physician based upon your needs.


Do I need a referral?

Referrals are not required.


Will I be charged for an evaluation?

Our evaluations are always free of charge, so call us today to schedule your complimentary appointment.


Do you provide service to all ages?

Yes, our staff is experienced in the treatment of pediatric, geriatric, diabetic, arthritic, and athletic patients.


What resources are available for individuals with special needs in our local area?

At Tandem Orthotics & Prosthetics we believe in patient education and encourage our clients to be involved in the community. Check out our featured links page for a brief listing of local and national groups offering services to those with special needs.

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